Refund policy

At KAFORA, every piece is created with care and made specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or incorrect color selection.

However, if your order arrives damaged, defective, or incorrect, we’re here to help.

1. Damaged or Defective Products

If you receive a product that is damaged, defective, or has a manufacturing issue, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Clear photos showing the issue

  • A brief description of the problem

After reviewing your request, we may offer a replacement or refund, depending on the situation.

2. Wrong Product Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery with your order number and photographs of the product received.

If the error is confirmed, KAFORA will arrange an appropriate replacement or refund.

3. Size & Color Selection

Please carefully check our size chart and product details before placing your order.

We do not accept returns or provide refunds for:

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Change of mind

  • Personal preference after receiving the product

4. Change of Mind

As our products are made to order, we cannot guarantee cancellation, return, or refund requests based solely on a change of mind after production has started.

5. Refunds

If your refund is approved, the refund will be processed to the original payment method where possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter production quickly, cancellation is not guaranteed once production has started.

7. Return Shipping

If a return is specifically approved by KAFORA, we will provide further instructions regarding shipping.

Customers should not send products back without receiving confirmation from us first.

8. Non-Returnable Items

The following are generally not eligible for return or refund unless they arrive defective, damaged, or incorrect:

  • Made-to-order products

  • Products customized specifically for the customer

  • Items returned because of incorrect size selection

  • Items returned because of change of mind

9. Contact Us

For refund, replacement, or order-related concerns, please contact us through the customer support details provided on our website.

Please include your order number so we can assist you faster.

KAFORA
Not Here to Blend In.